Política de reembolso

Last updated: October 22, 2026

At RingForgeFootwear, every pair of boxing shoes is checked before it ships. We accept returns for defective products only, and approved returns are refunded — we do not offer exchanges or replacements. We do not accept returns for change of mind, wrong size ordered, or colour preference, so please check the size guide on each product page before ordering.

What counts as defective

  • A manufacturing fault, such as a sole separating, broken stitching, faulty eyelets or a damaged upper.
  • Shoes that arrive damaged.
  • The wrong item or wrong size sent compared with your order confirmation.

Not defective: normal wear and tear, damage from misuse or improper cleaning (such as machine washing), or shoes that don't fit because a different size was needed.

Time limit

Defects must be reported within 14 days of delivery. Requests made after 14 days cannot be accepted.

How to request a return

  1. Email ringforgefootwear@gmail.com or call/WhatsApp +1 (437) 366-7265 with your order number, a description of the defect and clear photos of the shoes, the box and the shipping label.
  2. We will review your claim and reply within 1–2 business days. If approved, we will send you the return address and instructions. Returns sent without approval cannot be accepted.
  3. Send the item back to us using a tracked service, in its original box with all tags, inserts and laces. We are not responsible for returns lost in transit.

Return shipping costs

The customer is responsible for all return shipping costs, including for defective items. Original shipping charges are non-refundable.

Refunds — no exchanges

Once your return arrives and the defect is confirmed, we will refund the item price to your original payment method within 5–10 business days. Your bank may take a few extra days to post the refund. We do not exchange or replace defective items. If you would like another pair, please place a new order. If the defect is not confirmed, the shoes will be sent back to you at your cost.

Non-returnable

  • Non-defective items, including change of mind and incorrect size ordered.
  • Exchanges or replacements of any kind, including for defective items.
  • Items marked Final Sale or bought at clearance pricing.
  • Defects reported more than 14 days after delivery.

Cancellations

Orders can be cancelled for a full refund until they are dispatched (usually within 1–3 business days). Once shipped, an order cannot be cancelled.

This policy does not limit any rights you may have under the consumer protection laws that apply to you.